CAD/CAM HERO has always been a company that is willing to go the extra mile for our customers. Now, with the addition of our Nissan NV 2500 cargo van we can do so both literally and figuratively.
In the past, CAD/CAM HERO had no choice but to pack our CERECs in large heavy wooden crates and rely on freight carrier partners to get them to our customers. Due to the size and weight of the crates, the freight companies could rarely deliver them inside. We understood that this was inconvenient to our customers, but it was really the only way to ensure our products made it into their hands safely. In an effort to improve our customer experience, we are trying to do away with as many “crate on the curb” deliveries as possible. Hence, we view this not as an investment in transportation, but rather an investment in customer service.
Our delivery radius will extend to areas of the Southwest, Midwest, and Southern United States. Your CEREC will be delivered by a CAD/CAM HERO technician, who will place, set-up, install, calibrate, and test the system before leaving. If you are located outside of our stated service area, don’t worry, we are flying and renting vans where it doesn’t make sense to take ours. To our knowledge, we are the only company you can buy a CEREC from to receive this level of service.
Buying other dental equipment for your office? Whether you are buying on eBay, direct from other doctors, or even other resellers- we might be able to help with transporting that equipment too. Contact us at firstname.lastname@example.org with your delivery details and we’ll let you know if we can help.
I’ve purchased an Omnicam from CAD/CAM Hero in the past and all I can say is that they provide customer service like no other reseller out there. They were timely and professional and answered every single question I asked. I was so impressed I recently utilized their company to move some large dental equipment for me. In less than 5 days I had all my equipment delivered without a dent or scratch on it. I highly recommend CAD/CAM Hero for anything dental.
Dr. Jessica Kappel (El Paso, TX)