Reviews
"Whatever you are, be a good one."
– Abraham Lincoln
“I have dealt with Jhuri Lamica to purchase a used Cerec Omnicam (3/2021). He is a total customer service bada$$. If you think that you provide excellent service to your patients, buckle up. I get nearly instant communication in my time zone which is a few hours earlier than his. He had a technician come to me the day after I received the acquisition unit when we had a problem booting it up (some loose RAM chip–by the way, crazy good packing and delivery, I can’t imagine how it could have been better protected during shipping. My kids did a swan dive into the crate and the packing peanuts swallowed them whole.) The tech had me up and running–and offered to show me how to scan with it right then and there–all for free. I called Jhuri to let him know I needed a transfer form for my Patterson rep–he had the previous owner’s signed form to me two hours later. I won’t sleep at night now, knowing that I can’t match this guy’s customer service greatness. Call me if you have any doubts. I want to buy something else from him, I’m addicted!”
Matt Herrington, DDS | (925) 283-1144 (Lafayette, CA)
“Furnace arrived in great condition. Thanks for the professional packing. When I contacted you a few months ago asking if you had any more furnaces, I made an offer on an old style CS from a different eBay merchant. I got it for $1,600 with the pump. Not a bad deal…however it arrived badly damaged. I had to go through the refund process, which was not fun. The other merchant was very professional and made the return as easy as possible, but I still missed out on a usable furnace. Just thought you would like some feedback on what makes you different from some of the other merchants on eBay. Thanks for the care taken in packaging the equipment for shipping.”
Samuel P. (Vero Beach, FL)
“This is a testimonial motivated by my recent experience of the services offered by Jhuri Lamica @ CAD/CAM HERO .My Cerec milling unit broke down. I had previously purchased some equipment from Jhuri and asked him to take a look at the unit. Such was my confidence in his abilities, that I shipped my unit from Ireland to Texas for the repair job. He quickly repaired and returned a working serviced unit to my busy dental surgery. Jhuri’s knowledge, experience and skill with CEREC units is unrivaled. I highly recommend him and look forward to continuing my practices relationship with CAD/CAM HERO long into the future.”
-Dr. Shane Cadden, BA.B(DENT)SC (Castlebar, Ireland)
“Very good service. Very fast shipment. Received help setting everything up. This is definitely the way to go instead of purchasing new from Patterson. Just waiting to get trained.”
-Dr. Nathan Chan, DMD (Scituate, MA)
“Honestly, I was a little apprehensive wiring $19,000 to someone I found on the Internet and never met in person, but Jhuri Lamica with CAD/CAM HERO far exceeded my expectations. Everything was just as he said, and he did everything he said he would do…plus more. He spent over an hour on the phone with Sirona support working out a few kinks with the connection of my new milling machine. Now it’s working great! Jhuri is extremely knowledgeable about CEREC and just a phone call away. I highly recommend him if you’re looking to buy or sell any CEREC products.”
-Dr. Jim P. Sandras, DDS (Tuscaloosa, AL)
“I don’t know if you ever sleep but your response time, support, and knowledge are second to none and given willingly. We truly appreciate your efforts and look forward to coming back to you for our third unit.”
-Dr. Bashar Humadi (Hamilton, New Zealand)
“Jhuri and CAD/CAM HERO do a great job! My CEREC machine was delivered to me exactly as described, packaged very carefully, and came with complete maintenance records. I would recommend them highly!”
-Dr. Christopher J. Root, DMD FAGD (Wilbraham, MA)
“Jhuri helped me sell my CEREC Blucam system. Jhuri was very helpful as he flew to Maryland to check my CEREC to make sure it was in proper working condition. He then flew back to package it and mail it once he had a sale for it. The process was quick and efficient. I would not hesitate to use CAD/CAM HERO in the future to buy or sell equipment.”
-Dr. Shazaad Ally, DDS (Silver Spring, MD)
“When I decided to sell my CEREC, I was overwhelmed with how to find a buyer, find the right value for the machine, and then to package and ship everything seemed impossible. I am grateful that I found CAD/CAM HERO. I was very impressed that without any sort of contract, Jhuri flew into Atlanta and assessed my CEREC. Then, he found a buyer and returned to package and ship everything. He took what could have been very stressful and time consuming and made it incredibly easy. Great service all around. Thank you for simplifying this process for me!”
-Dr. Heather Bussey, DMD (Brookhaven, GA)
“Jhuri, hope all is good with the CEREC sale on your end. I wanted to thank you. You did a good job during the process. All went smoothly and I am very satisfied with the results. I wish you well on your business and again thank you!”
-Dr. Janice Ethington, DDS (Roscoe, IL)
“I’ve purchased an Omnicam from CAD/CAM Hero in the past and all I can say is that they provide customer service like no other reseller out there. They were timely and professional and answered every single question I asked. I was so impressed I recently utilized their company to move some large dental equipment for me. In less than 5 days I had all my equipment delivered without a dent or scratch on it. I highly recommend CAD/CAM Hero for anything dental.”
-Dr. Jessica Kappel, DDS (El Paso, TX)
Please help us improve by leaving your feedback: